Customer Support Executive

What is required to do the job:

• Relevant experience
• Strong command of written and verbal English
• Friendly and welcoming manner with clients / customers
• Ability to maintain a calm and polite manner in stressful situations
• Ability to explain complex concepts in a clear, simple manner to customers
• Great problem-solving abilities

What you’ll be doing

• Respond promptly and professionally to incoming customer inquiries by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing overall great customer experience
• Ensuring customer issues are resolved in a timely manner

Expected Background:

• Worked in similar role
• Should be able to work Independently

KPI

• Customer Satisfaction
• Handling quires within the TAT
• Ensuring the TAT is not breached
• Client Retention
• Putting New offers and announcement on social media

What you will get:

• Career Growth
• Best is industry Financial Renumeration
• Great Perks + Performance bonuses altogether
• Flexible working hours
• Health Insurance
• Great Team to work and chill with